Why buy from Millaracing?
Millaracing has been in business for almost 2 decades, we know our car parts, and are a trusted name in the community. Millaracing is not a corporate monster, so you will be able to grow a relationship with a real person who has your needs in mind. Millaracing strives to do the right thing at all times and be honest and upfront with our customers.
What is Millaracing's Product Disclaimer?
Some of the products offered on our site are for off-road use only. It is the responsibility of the customer to check with all federal, state local and environmental laws prior to ordering and installing a product. Millaracing is not responsible for any fees, fines or costs that a customer may incur as a result of failing to check with federal, state, local or environmental laws prior to ordering and installing a product. Many products Millaracing sells are intended for racing, competition, hobby, or off-road use. These products may not be used in violation of state, federal, provincial, or local laws. It becomes the sole responsibility of the Customer to ensure their vehicle conforms to all laws and regulations governing road use especially in regards to emissions and safety. By purchasing and installing these parts, the Customer acknowledges they are using the part(s) and vehicle in off-highway racing or hobby situations, and not for road or highway use.
How do I request a product that I'm interested in?
Please visit this link, where you can provide your contact information and what part you are looking for. Millaracing will then put a “watch” for this item and notify you when we have one available for order.
What is Millaracing's Payment Policy?
All sales are prepaid. Acceptable forms of payment are Visa, Mastercard, Discover, American Express, Apple Pay, and others. Bank wire transfers are also offered as a convenience. We do not accept personal checks, company checks, money order or cash as payment and do not offer COD. We do not accept paypal, venmo, or other cash apps. All goods remain property of Millaracing until payment is completed. A deposit is required on special orders. All International duties, taxes, and brokerage fees are the responsibility of the receiver.
What is Millaracing's Policy Regarding Fraudulent Charges?
Due to an increase in internet fraudulent charges, Millaracing has implemented a fraudulent charge policy. If an issue is to arise with your order, please email us immediately at email@example.com. Millaracing considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. In the event of a chargeback, a $200 fee will be applied to the customer’s account to cover research and investigation. Filing a chargeback after receiving merchandise is fraud and we will prosecute anybody that attempts or commits fraud against us. By filing a chargeback with your credit company either by mistake or intentionally, the products are no longer eligible for return.
What is Millaracing's Credit Card Acceptance Policy?
Millaracing reserves the right to cancel or refuse any order at any time without notice. Some situations that may result in the cancellation of an order include limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems that are identified by our Credit and Fraud Prevention Department. In some cases we must contact you to obtain and verify additional information before accepting an order. If your order is canceled for any reason or additional information is required, Millaracing may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order. When ordering with Millaracing, it is required that order be shipped to the billing address associated with your Credit Card. Providing mismatched addresses, or an address that is different from what is listed on your card/bank statement may result in delays during the order review process.
What is Millaracing's Sales Tax Policy?
Millaracing collects and remits sales tax based on state and local requirements. If you are tax exempt, email us so we can apply your Sales Tax Exempt Status.
What is Millaracing's Shipping Policy?
All domestic orders will be shipped to the verified billing address associated with the customer’s credit card. In the event that the products need to be shipped to another address, Millaracing will verify the transaction with the customer by requesting a screenshot of our transaction on the customers online banking. Millaracing strives to ship "In-Stock" orders within 48 hours of receiving the order. Shipping times may vary depending on the contents of your order. Millaracing does not ship partial orders unless requested by the customer, at which time additional shipping charges may apply. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. All dates provided are based on estimates given by the supplier. Millaracing does not guarantee ship dates as delivery times are subject to change. All shipping times are based on our Monday through Friday business hours. Orders will not be shipped from our facility on Saturday or Sunday. Shipping Charges are non-refundable.
What is Millaracing's International Order Policy?
Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the sole responsibility of the recipient and any and all charges incurred by Millaracing will be charged to the customer. Millaracing is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars. Millaracing is not responsible for fluctuations in currency value. International customers are responsible for understanding their country's international buying laws, and should be aware that all international purchases are subject to additional brokerage, duty or tax fees that are collected at the time of delivery unless otherwise noted by Millaracing. Millaracing is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, Millaracing will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick up facility. Millaracing will not be held responsible for any abandoned packages due to these circumstances.
What is Millaracing's Damaged/Missing Items Shipped Policy?
If you've received a damaged product you MUST first notify Millaracing at help@millaracing with your order number and shipping tracking information. Millaracing will notify the Customer Service Department (CSD) of the shipping carrier (ex: UPS, FedEx) within three days to initiate a damaged package claim. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial. If you are missing any products from your order, you MUST notify Millaracing within three days of receiving the items. If you fail to report damaged and/or missing items in your shipment within the timeframe outline above, replacement products will not be shipped out under any circumstances. Failure to report missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial. Freight orders are excluded from this policy as it is the responsibility of the recipient to confirm that the goods are in new condition, without damage and that the order is complete before signing for the delivery.
What is Millaracing's Lost Package Policy?
If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within three days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth. FedEx can require from twenty-one to twenty-eight business days from the time the claim is started. Please note that this is the policy of the shipper and not of Millaracing. Millaracing does not guarantee that any packages will be credited by the shipping carrier until this process is complete. Millaracing will not provide refunds for any lost package under any circumstances.
What is Millaracing's Refund Policy?
We pride ourselves in being known as "the best in the business" when it comes to being your parts supplier. We understand that from time to time you may need to return an item to us for exchange, refund or store credit. Below is our returns policy / procedure. We hope we can make this process as painless as possible. We reserve the right to charge a handling and restocking fee. Returned parts must be in clean, unused, original condition, and returned to us in the manufacturer's original packaging. Select brand new, unopened products may be returned within 14 days of receipt, however, a 20% restocking fee will apply. In these situations, the customer is responsible for all shipping costs, including the original delivery. We will not accept returns for refund after 30 days,. There are absolutely no returns on Electrical or Special Order parts (not limited to, but including roll cages, turbos, custom wheels). To submit a return or warranty request, please email firstname.lastname@example.org or call 610.400.3187. Please be sure to include your invoice number. Millaracing is not responsible for any damages that may have occurred by using the products that we sell. Millaracing does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by Millaracing including labor or product coverage. Products that may have been damaged or lost as a result of a faulty product will not be replaced by Millaracing under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. Shipping charges are non-refundable.