Refund policy

Many performance parts are special order, made to order or shipped directly by the manufacturer, and carry specific return rules. Please read this policy before you order. By placing an order you agree to it.

1. All returns need approval

Email help@millaracing.com or call 610.400.3187 with your order or invoice number, the item and the reason. We will reply with a Return Authorization (RMA) number and the return address. Do not ship anything back without an RMA number. Returns sent without one will be refused and will not be refunded or returned to you. Write the RMA number on the outside of the box and include a copy of your invoice.

Approval of a return request is not a promise of a refund. Every return is inspected, and the refund depends on the result.

2. Return window and condition

  • Request your return within 7 days of delivery. Requests after that are not accepted.
  • Items must be new, unopened, unused, uninstalled and complete, in the original manufacturer packaging, with all hardware, manuals and accessories. Do not write on, tape or apply labels to the retail box. Ship it inside an outer shipping box.
  • Installed, mounted, test-fitted, modified, scratched or used items cannot be returned.
  • Exhaust sound and tone are subjective and are not grounds for a return.
  • Returns must be shipped by USPS, FedEx or UPS. We cannot accept returns sent by freight (LTL) or shipped from outside the United States unless we have agreed in writing.

3. Fees and who pays

  • Restocking fee. We reserve the right to charge a handling and restocking fee. Approved returns carry a restocking fee of 20% to 30% of the item price, depending on the brand, and never less than any fee our supplier charges us. Brake pads, rotors and brake kits carry a 30% fee. The fee for your return is confirmed with your RMA.
  • Less than new. Items returned in less than new condition, with damaged or missing packaging, or without a proper outer box, may be refused or charged up to 40%.
  • Return shipping is paid by you. Use a tracked, insured service. We are not responsible for returns lost or damaged in transit, and we cannot refund an item we did not receive. If we provide a prepaid label, its cost is deducted from your refund.
  • Original shipping is not refundable. If your order shipped free and is returned, the actual cost of the original shipping is deducted from your refund.
  • Fees we cannot recover. Payment processing fees, duties, taxes and brokerage are not refundable.
  • Our error or a defective product. If the return is caused by our error or a manufacturing defect confirmed by the manufacturer, we will arrange the return shipping and waive the restocking fee.

4. Items that cannot be returned

  • Special order and made-to-order items. These are marked on the product page and are final sale. This includes all quote-only items, such as big brake kits. If you are not sure whether an item is special order, ask before you buy.
  • Wheels, tires, roll cages and custom or painted products.
  • Electrical and electronic items, batteries, tools, fluids and lubricants.
  • Turbochargers, superchargers, coilovers, exhaust systems and engine internals. Defective or incorrectly sent items are handled under section 6.
  • Fire suppression equipment and safety restraints such as harnesses and nets.
  • Clearance, closeout, open-box and refurbished items.
  • Apparel.
  • Any item that has been installed or used.
  • Items bought for display, photography, film or other non-racing purposes.
  • Gift cards.

5. Fitment is your responsibility

We list vehicle fitment as a guide. You are responsible for confirming that a part fits your vehicle, wheels, ride height and use before you order, including wheel clearance for brake kits and wheel offsets for wheels. A part that does not fit because of a fitment mistake, a modified vehicle or a change of mind is a return, and the fees in section 3 apply. Special order items cannot be returned for fitment reasons.

6. Damaged, defective or incorrect items

  • Inspect your order when it arrives. Report damage, missing items or an incorrect item within 24 hours of delivery by email to help@millaracing.com, with photos of the item, the box and the shipping label.
  • Keep all packaging until your claim is resolved so the carrier can inspect it. We cannot process a claim without it.
  • Do not install a part you believe is damaged or defective.
  • If the claim is approved, we will arrange the return and send a replacement or refund the item price, at our choice and subject to availability.

7. Warranty

Products carry the manufacturer's warranty only. We do not add our own, and we do not cover labor, installation, removal or shipping costs from a warranty claim. Contact us first, and do not remove an installed part before you have authorization, because many manufacturers deny claims on parts removed without it. Warranty return shipping is your responsibility unless the manufacturer agrees otherwise.

8. Refunds

When your return arrives, we inspect it and tell you whether it is approved. Allow up to 10 business days from the day we receive it. An approved refund goes to your original payment method, less the fees and shipping deductions above. Your bank may take additional time to post it. We may refuse a refund, or refund only part of the price, if an item is returned used, damaged, incomplete or different from what we sent. If a return is refused, we may send the item back to you at your cost.

We do not offer refunds or credit for price changes after purchase, for items you can find cheaper elsewhere, or for delays caused by carriers.

9. Exchanges

An exchange is a return plus a new order. The return terms and fees above apply to the item you send back, and the new item is charged at the current price and shipping rate.

10. Cancellations

Contact us as soon as possible to cancel. We cannot cancel orders that have already shipped or been placed with the manufacturer, and we cannot cancel special order or made-to-order items. If we can cancel, a cancellation fee covering payment processing and handling costs may apply.

11. Wholesale and trade accounts

Wholesale and trade accounts do not qualify for free returns or exchanges, and may be subject to different return terms.

12. Payment disputes

If you have a problem with an order, please contact us first at help@millaracing.com so we can fix it. If you file a chargeback with your bank or card issuer, we will provide the records of your order, delivery and communication, including this policy, to your card issuer.

13. Use, installation and liability

Many products are intended for off-road or competition use only. It is your responsibility to confirm that a product is legal for your vehicle and your location. Parts must be installed by a qualified professional. Millaracing is not responsible for damage that results from the installation or use of the products we sell, and does not pay for consequential, incidental or contingent damages of any kind, including labor and towing. Products that are damaged or lost as a result of a faulty product will not be replaced by Millaracing. Our liability is limited to the purchase price of the item.

14. Changes

We may update this policy at any time. The version in effect when you place your order applies to that order.

15. Contact

Questions? Email help@millaracing.com or call 610.400.3187 and we will reply promptly.