Shipping policy

We ship from several warehouses and suppliers, and many performance parts are made to order. Please read this policy before you order. By placing an order you agree to it.

1. Where we ship

We currently ship to addresses in the United States. We do not ship to PO boxes, freight forwarders or reshipping services unless we have approved it in writing. We do not ship to the addresses of military or other restricted destinations that the carrier cannot serve. Some items, such as lithium batteries and other regulated goods, ship to the contiguous United States only.

Address verification. Orders ship to the verified billing address on the card used for the order. If you need an order shipped to a different address, we will verify the transaction with you first, which may include asking for a screenshot of the charge from your online banking. We may hold or cancel an order that we cannot verify.

2. Processing time

  • In-stock items usually ship within 1 to 3 business days after your order is confirmed and payment clears.
  • Items that ship from a manufacturer or supplier, and made-to-order or special-order items, take longer. Lead times depend on the brand and the configuration and are estimates only, not guarantees. If you need your order by a specific date, call us at 610.400.3187 before you order. Any date we give is based on supplier estimates and is not guaranteed.
  • Our business hours are Monday through Friday. We do not ship on Saturday or Sunday, and orders placed on weekends or holidays are processed on the next business day.
  • We may need to verify your order, address or payment before we ship. This can add time.

3. Shipping rates and how they are calculated

Shipping is calculated at checkout from the carrier's rate for your items and destination. Rates shown at checkout are estimates based on the information we have at that time. A few important points:

  • Rate errors. If the shipping you were charged is lower than the actual cost because of a system, weight, dimension, carrier or supplier error, we may contact you for the difference, or cancel the order and refund you in full, before we ship. We do not accept orders at a loss caused by a pricing or shipping error.
  • Oversized, heavy and freight items. Wheels, exhausts, big brake kits and other large items may ship by freight (LTL) and may need a delivery appointment, a liftgate or residential delivery, and extra fees. We will quote these before we ship if the checkout rate does not cover them.
  • Quote-only items. Shipping for quote-only items is quoted when your quote is confirmed. It is not charged at checkout.
  • Free shipping. When we offer free shipping on an order or item, it applies to the original shipment only. If the order is returned, cancelled after shipping or refused, the actual cost of the original shipping may be deducted from your refund.
  • Address accuracy. You are responsible for the shipping address you enter, including a valid phone number. Carriers may require one. Address changes after you order are not guaranteed. Shipping charges are non-refundable.

4. Multiple shipments

An order may contain items from different suppliers, and they may ship separately, from different locations, on different dates and with different tracking numbers. This is normal. Shipping charges are calculated for the combined order, and you will not be charged twice for the same item. If you ask us to hold or split an order, additional shipping charges may apply.

5. Carriers and delivery times

We choose the carrier and service level unless we have agreed otherwise. Transit times shown by carriers are estimates. We are not responsible for delays caused by carriers, weather, customs, strikes or events outside our control.

6. Risk of loss, damage and shortages

  • Once we hand your order to the carrier, delivery and risk of loss are between you and the carrier. Our responsibility is to ship the order correctly.
  • Inspect your order when it arrives. For freight deliveries, note any visible damage or shortage on the delivery receipt before you sign, and take photos. Freight carriers may reject a claim that is not noted at delivery.
  • Report visible damage, missing items or an incorrect item within 24 hours of delivery by email to help@millaracing.com with your order number and photos of the item, the box and the shipping label. Keep all packaging until the claim is resolved.
  • We cannot process a claim that is reported late or without the packaging and photos.

7. Lost or delayed packages

If your tracking shows no movement for 7 business days, contact us. We will open a trace with the carrier. Carrier claims can take time, and we may need you to complete part of the process. If a package is confirmed lost by the carrier, we will replace the item or refund the item price, at our choice, subject to availability. Shipping charges are refunded only if we are refunded by the carrier.

8. Undeliverable, refused and unclaimed packages

If a package comes back to us because the address was wrong, the delivery was refused or the package was not claimed, we will refund the item price less the original and return shipping costs and our restocking fee, and any fees the supplier charges us. We may charge you to reship.

9. Customs, duties and international orders

If we agree to ship an order outside the United States, you are the importer of record and are responsible for all duties, taxes, brokerage and customs fees. These are not refundable. Customs delays are outside our control.

10. Taxes

Sales tax is collected where required by law.

11. Changes and cancellations before shipping

Contact us immediately if you need to change or cancel an order. We cannot guarantee a change, and we cannot cancel items that have already shipped, been ordered from the manufacturer or been made to order. See our Refund Policy for cancellation terms.

12. Contact

Questions about shipping? Email help@millaracing.com and include your order number.